PVH Corp. Associate Store Manager - VAN HEUSEN in National Harbor, Maryland
Reports to: Store Manager
Summary : Responsible for the overall performance of the store, generating
maximum sales potential, recruiting and developing staff, maintaining
store appearance, controlling expenses and shortages.
• Maximize sales volume.
• Network, recruit, hire, train and develop store associates.
• Maintain visual presentation standards that are consistent with division philosophy
• Implement, execute and follow up on all operational policies and procedures.
• Demonstrate effective written and verbal communication skills.
• Control store expenses within allowable parameters
• Manage time and prioritize tasks.
• Assume leadership role within the store.
CUSTOMER SERVICE / SALES
• Ensure customer service is the #1 priority.
• Establish a plan for reversing negative sales trends.
• Understand and create awareness of the factors to impact sales volume.
• Effectively supervise the sales floor to ensure customer / associate awareness at all
• Ensure all customer concerns are addressed and resolved.
• Motivate and develop associates to meet store goals / objectives.
• Clearly delegate activities and follow-up on all direction.
• Demonstrate teamwork within store and company.
• Take initiative and use sound judgement.
• Develop growth potential in associates.
• Lead by example.
• Execute and follow-up on all company policies, procedures and directives.
• Execute and follow-up on the Inventory Shrinkage Improvement Program.
• Follow up on all audit issues.
• Ensure accuracy in all paperwork.
• Attend mall / center meetings.
• Demonstrate professional image and conduct.
• Follow specific divisional dress code policy.
• Ensure that store staff is treated professionally, courteously and respectfully.
• Involve and develop staff in accomplishing store goals.
• Assess and review associates ability.
• Control turnover.
• Take an active role in own development.
• Communicate staff concerns to District Sales Manager.
• Support all company / management decisions.
• Utilize all training programs / materials effectively.
• Correct unacceptable performance of associates.
• Maintain store appearance to reflect division standard.
• Execute and maintain divisional marketing directives.
• Interpret and execute floor plans and guidelines.
• Communicate all merchandise-related issues to District Sales Manager.
• React to sell through and ensure store is well stocked.
• POS set up is timely and detailed.
• Execute markdowns and re-merchandise as needed.
• Have knowledge of the store merchandise.
• Have knowledge of sales floor and stockroom organization.
• Ensure cleanliness and organization of store.
With a history going back over 135 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest apparel companies in the world. We have over 36,000 associates operating in over 40 countries and nearly $9 billion in annual revenues. We own the iconic CALVIN KLEIN, TOMMY HILFIGER, Van Heusen, IZOD, ARROW, Speedo*, Warner’s, Olga and Geoffrey Beene brands, as well as the digital-centric True & Co . intimates brand, and market a variety of goods under these and other nationally and internationally known owned and licensed brands.
*The Speedo brand is licensed for North America and the Caribbean in perpetuity from Speedo International Limited.
DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.